Refund policy
We have a 30-day return policy on non personalised items only, which means you have 30 days after receiving your item to request a return.
Personalised items are non returnable and won’t be eligible for a refund, so it’s important to check your happy with the information you provide at the checkout stage. Giftify Prints Co will not be responsible for any errors provided at the checkout stage by the buyer.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contactus@giftifyprints.com. Please note that returns will need to be sent to the address provided once approved and the cost of the return postage will be the responsibility of the buyer not Giftify Prints Co.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contactus@giftifyprints.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@giftifyprints.com.
EU Right of Withdrawal
If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification.
How to start a return or cancellation:
- If you checked out with an email address, visit your account at https://shopify.com/96653771084/account to request a return or cancellation.
- If you checked out with a phone number only, please use the return link in your SMS order confirmation to submit your request.
After notifying us, you have a further 14 days to return the item(s) to us.
Refunds will be processed within 14 days of us receiving your returned item. We will refund the original standard delivery cost, but we do not refund premium or express shipping upgrades.
Return shipping is at your expense unless the item is faulty or incorrect.
Exemptions — the right of withdrawal does not apply to personalised or custom-made items. As many of our products at Giftify Prints are made to order with personal messages, these items are exempt from the right of withdrawal once production has begun.
